SponsorHeadSponsorHead

General Terms and Conditions (GTC)

Effective date: 9 January 2026

1. Scope, status as entrepreneur, contract language

1.1 These General Terms and Conditions ("GTC") govern the use of the software-as-a-service platform ("Platform") operated by Sponsorhead GmbH ("Sponsorhead"), including the web application, API and integrations.

1.2 The Platform is intended exclusively for entrepreneurs within the meaning of Section 1 UGB (Austrian Commercial Code) ("User"). Consumers within the meaning of the KSchG are excluded from use. By registering and throughout the term of the contract, the User confirms their status as an entrepreneur. Sponsorhead is entitled to request appropriate evidence (e.g. company register extract/VAT ID).

1.3 Conflicting or deviating terms and conditions of the User shall apply only if Sponsorhead expressly agrees to their applicability. Silence shall not constitute consent.

1.4 The contract language is German.

2. Provider

Sponsorhead GmbH
Mariahilfer Straße 31/26
1060 Vienna, Austria
Company register number: 665205v
Company register court: Commercial Court of Vienna

3. Definitions

3.1 Organisation: Entrepreneurial user profile (account) to which multiple individual users may be assigned.

3.2 Individual User: Natural person acting on behalf of an Organisation.

3.3 Tariff/Plan: The booked scope of services (e.g. Free/Start/Growth) for sponsors (brands) or sponsored parties (event organisers).

3.4 Platform Contact: Any business initiation, contact, communication, negotiation or other business relationship between users that was enabled, initiated, or materially facilitated by the Platform – regardless of whether and when a contract is later concluded within or outside the Platform.

3.5 Transaction: Any paid or economically relevant agreement/performance between users that arises from a Platform Contact (including follow-up, framework and individual transactions).

3.6 Platform Fees: Subscription fees and/or transaction fees according to the tariff/plan, including any additional fees (e.g. add-ons).

3.7 User Data: All content, data and information uploaded, generated or processed on the Platform by the User or its individual users.

3.8 Text Form: A declaration on a durable medium (e.g. email, PDF, or in-app message, provided the User can store or export it).

3.9 Third-Party Providers: External service providers whose services are integrated into the Platform or whose use is required for certain functions (in particular Stripe).

4. Subject matter of the contract and service description

4.1 Sponsorhead provides a purely technical platform through which sponsors and sponsored parties can find each other and map processes digitally (including requests, negotiation, booking, delivery/return tracking, payment processing via third parties, reporting).

4.2 Sponsorhead only owes the provision of Platform functionality within the contractually agreed scope (tariff/plan). In particular, Sponsorhead does not owe any success, any conclusion of contracts, any delivery, any payment, any refund and no execution or quality of sponsorship measures.

4.3 Sponsorhead provides no legal, tax, insurance or other professional advice. Content, templates, workflows, hints or metrics on the Platform do not constitute advice and do not replace an individual review.

4.4 Sponsorhead is entitled to use subcontractors for service provision and to provide functions via third-party providers/integrations.

4.5 Unless a service level agreement (SLA) has been expressly agreed in writing, the Platform is provided without any availability commitments.

5. No intermediary, broker or representative role; not a contracting party

5.1 Sponsorhead is neither an intermediary nor a broker, not a representative and not a trustee. Sponsorhead does not act in the name of a User and is not a party to contracts concluded between users.

5.2 Contracts regarding sponsorship, delivery, payment, reversal, warranty, liability and other services are concluded exclusively between the users. Sponsorhead assumes no responsibility for them.

5.3 Sponsorhead is not obliged to verify the identity, creditworthiness, integrity, authorization, capability or legality of users, content or offers (unless Sponsorhead is legally obliged to do so or does so voluntarily). A voluntary review does not establish any duty to review for the future.

5.4 Sponsorhead provides no dispute resolution, conciliation, collection or enforcement services between users and is not obliged to participate in disputes.

6. Conclusion of contract, registration, organisations, communication

6.1 By completing registration, the User submits an offer to conclude a user agreement. The contract is concluded through acceptance by Sponsorhead, either by (i) activation of the user account, (ii) confirmation in text form, or (iii) actual provision of paid features.

6.2 Sponsorhead may reject registrations without stating reasons.

6.3 The User must provide complete and truthful information during registration and keep it up to date. Changes (in particular company, address, VAT ID, email, authority to represent) must be updated without undue delay.

6.4 The Organisation is responsible for the actions of its individual users and must manage internal authorizations/access itself. Actions of individual users are attributed to the Organisation.

6.5 Access credentials must be kept confidential. Suspected misuse must be reported to Sponsorhead without undue delay.

6.6 Communications from Sponsorhead to the email address stored in the account or via in-app messages are deemed received as soon as they can be accessed within the User’s sphere of control. The User must ensure that emails can be received (spam filters etc.).

7. Tariffs, free tier/test, scope of functions

7.1 The scope of functions, limits, number of users, API quotas, integrations and other service parameters result from the chosen tariff.

7.2 Sponsorhead may change, restrict or discontinue free tier/test access at any time. There is no entitlement to specific functions, availability or data retention for free tier/test access.

7.3 Additional services (e.g. individual consulting, custom integrations, SLAs, professional services) are owed only if expressly agreed in writing.

8. Changes to Platform services

8.1 Sponsorhead may further develop, change or adapt the Platform (e.g. security updates, UX, new integrations) provided that the essential core of the booked tariff is not permanently withdrawn. Measures for security, abuse prevention, compliance or stability are permissible at any time, even if they impair certain use cases.

8.2 Material adverse changes to services in a paid tariff will be announced in text form at least 30 days before they take effect.

8.3 In the event of material adverse changes, the User may terminate extraordinarily until the changes take effect. Fees paid in advance will be refunded pro rata insofar as the service has not yet been provided for the period after the effective date.

9. Rights of use, prohibitions, cooperation obligations

9.1 Sponsorhead grants the User, for the term of the contract, a non-exclusive, non-transferable, revocable right to use the Platform, limited to the contractually intended purpose.

9.2 The following are prohibited in particular:

  • Using the Platform for third parties (service bureau), resale, reselling, white-label or otherwise making it available to third parties
  • Circumventing technical protection measures, reverse engineering, decompiling or disassembling, unless mandatorily permitted by law
  • Automated scraping, crawling or mass downloading outside documented and authorized APIs
  • Unlawful content/actions, infringement of third-party rights
  • Circumvention of Platform fees (see Sections 15–17)
  • Circumventing security or identity checks (e.g. KYC processes of payment service providers)

9.3 The User must perform all cooperation acts required for proper use (e.g. correct data, responsibilities, contacts). Sponsorhead is not liable for disadvantages resulting from insufficient cooperation.

9.4 The User must take appropriate organizational and technical measures to prevent unauthorized access (e.g. role/permission concept, secure passwords, 2FA, device and access management, where offered).

10. User data, rights, anonymized evaluation

10.1 User Data remains the property/under the control of the User.

10.2 The User grants Sponsorhead a non-exclusive, worldwide right, limited to the term of the contract, to host, process, transmit and display User Data insofar as necessary to provide the Platform.

10.3 Sponsorhead may use usage and transaction data in anonymized/aggregated form for product improvement, analytics and benchmarking; conclusions about individual users must be excluded to the extent technically and legally reasonable.

10.4 The User warrants that it is entitled to provide and process the User Data, that all necessary rights/consents exist and that no third-party rights are infringed.

11. Third-party providers, integrations

11.1 Certain functions may require third-party providers (e.g. Stripe, shipping integrations). Where third-party providers render independent services, their terms and conditions apply additionally.

11.2 Sponsorhead is not liable for disruptions, outages or malfunctions of third-party providers unless Sponsorhead caused them intentionally or with gross negligence.

11.3 Where a function strictly requires a third-party provider, Sponsorhead may make operation of that function dependent on successful activation with the third-party provider.

12. Prices, billing, taxes, payment default

12.1 Fees consist of subscription fees and transaction fees. The prices shown at the time of contract conclusion or in the respective tariff are decisive.

12.2 All prices are exclusive of VAT. Statutory charges/taxes are charged at the applicable rate. The User is responsible for the correct tax treatment of its transactions.

12.3 Subscriptions are generally due in advance for the relevant billing period. Transaction fees become due in accordance with the Platform’s billing logic and/or the payment service provider’s terms.

12.4 If fees accrue in foreign currency or transactions are processed in foreign currency, conversion is performed according to the exchange rate/mechanism used by the payment service provider; resulting deviations are borne by the User.

12.5 In the event of payment default, Sponsorhead is entitled to (i) block access to the Platform after setting a reasonable grace period, (ii) reduce services and/or (iii) terminate the contract for cause. In addition, default interest and flat-rate charges apply in accordance with statutory provisions, in particular Section 456 UGB (where applicable).

12.6 Objections to invoices must be raised in text form within 30 days of receipt; otherwise the invoice is deemed approved insofar as legally permissible in B2B. The obligation to pay undisputed parts remains unaffected.

13. Payment processing (Stripe / Stripe Connect)

13.1 Subscriptions are billed via external payment service providers (in particular Stripe).

13.2 Payments between users are processed via Stripe Connect. Sponsorhead may, within the technical possibilities, directly withhold Platform fees.

13.3 Sponsorhead is not responsible for KYC/onboarding decisions, blocks, chargebacks, delays, declines, reserve holds or other measures by Stripe or other payment service providers.

13.4 The User is responsible for fulfilling all obligations resulting from the payment service provider’s terms (e.g. providing correct information, KYC/AML compliance). Sponsorhead is entitled to block functions in case of non-compliance.

14. Compliance, sanctions, prohibited use

14.1 The User may not use the Platform to process or initiate transactions that violate applicable laws, sanctions, embargoes or other governmental restrictions.

14.2 Sponsorhead is entitled to take measures pursuant to Section 20 in case of suspected violations (blocking/removal/termination).

15. Prohibition of circumvention

15.1 Users undertake to process transactions resulting from a Platform Contact in such a way that the agreed Platform fees are not circumvented, reduced or frustrated.

15.2 Circumvention exists in particular if users, after Platform Contact, conclude a contract outside the Platform or structure processing so that Platform fees are avoided or reduced (regardless of contract structure, time, scope, follow-up business or framework agreements).

15.3 The prohibition of circumvention applies regardless of whether communication/negotiation is continued partly or entirely outside the Platform.

15.4 Sponsorhead is entitled to carry out reasonable reviews to enforce the prohibition of circumvention and to request the necessary, proportionate information for this purpose. The User must provide reasonable assistance within the scope of its cooperation obligations, to the extent legally permissible and reasonable.

16. Continuing effect of the prohibition of circumvention

The prohibition of circumvention applies during the term of the contract and for 24 months after the last Platform Contact between the affected users.

17. Contractual penalty in case of circumvention; burden of presentation/proof

17.1 In the event of culpable circumvention, the User owes an appropriate contractual penalty pursuant to Section 1336 ABGB:

  • 4× the circumvented or potentially circumvented transaction fee,
  • at least EUR 1,000 per breach,
  • at most EUR 20,000 per breach.

17.2 When determining the amount, the following must be considered: economic benefit, scope/duration, number of affected Platform Contacts, repetition/systematics.

17.3 Further claims for damages remain reserved. The contractual penalty is not credited against damages. The User remains free to prove that no damage or a lesser damage occurred (Section 1336 ABGB).

17.4 Sponsorhead is entitled to review in case of justified suspicion. It is sufficient for Sponsorhead to present facts/indications which, based on life experience, indicate circumvention (in particular contracts/processing with Platform Contacts outside the Platform). In the event of dispute, the User bears a secondary burden of substantiation and, insofar as legally permissible in B2B, the burden of proof that no breach of the prohibition of circumvention exists.

18. No escrow; no guarantee for delivery/payment/reversal

18.1 Sponsorhead does not offer escrow in the legal sense. The Platform can map processes technically; this does not create any guarantees.

18.2 Sponsorhead is not liable for non-performance, delay, defects, delivery failures, reversals, disputes or payment defaults between users.

19. Support, maintenance

19.1 Sponsorhead may define support channels and hours. Support is generally provided on a “best effort” basis unless an SLA has been expressly agreed in writing.

19.2 Sponsorhead may conduct maintenance windows; this may lead to temporary restrictions.

20. Blocking, restriction, removal of content

20.1 Sponsorhead may block user accounts, restrict functions or remove content if (i) there is suspicion of an unlawful act, (ii) misuse occurs, (iii) security risks exist, (iv) these GTC or supplementary rules of use are violated, (v) payments are outstanding, or (vi) measures by third-party providers (in particular payment service providers) require it.

20.2 Sponsorhead decides, at its reasonable discretion, on lifting/maintaining the measure; there is no entitlement to restoration, reactivation or renewed activation.

20.3 Sponsorhead is not liable for damages resulting from measures under this Section 20 unless Sponsorhead acted intentionally or with gross negligence.

21. Term, termination, termination for cause

21.1 The contract is concluded for an indefinite term and is renewed for a further billing period (monthly) unless terminated.

21.2 The User may terminate the contract at any time in text form; termination becomes effective at the end of the current billing period.

21.3 Sponsorhead may terminate the contract in text form at the end of the current billing period.

21.4 Sponsorhead may terminate and block access without notice in case of material breach (in particular circumvention, unlawful acts, misuse, significant payment default, false entrepreneur status). Fees already paid will not be refunded insofar as legally permissible.

21.5 Claims of Sponsorhead (in particular outstanding fees, contractual penalty, damages) remain unaffected by termination/blocking.

22. Confidentiality

22.1 The parties undertake to treat all non-public or confidentially marked information of the other party ("Confidential Information") as confidential and to use it only for performing this contract.

22.2 Confidential Information includes in particular business and trade secrets, pricing and conditions models, technical information, security concepts and non-public product plans.

22.3 The confidentiality obligation does not apply to information that (i) is demonstrably publicly known, (ii) was lawfully obtained from third parties without a confidentiality obligation, or (iii) must be disclosed due to a legal obligation/official order. In the latter case, the other party must be informed in advance where permissible.

22.4 The confidentiality obligation applies during the term of the contract and for 3 years after the end of the contract.

23. Intellectual property, feedback

23.1 All rights to the Platform, trademarks, databases, UI/UX and documentation remain with Sponsorhead or its licensors.

23.2 No rights are transferred beyond the right of use granted in Section 9.

23.3 Feedback/improvement suggestions may be used by Sponsorhead free of charge, without limitation in time or territory.

24. Reference naming (B2B)

24.1 Sponsorhead is entitled to use the User’s company name and logo as a reference (e.g. website, pitch deck) for as long as the User uses the Platform.

24.2 The User may object to reference naming at any time in text form; Sponsorhead will remove the reference within a reasonable period.

25. Indemnity

25.1 The User indemnifies Sponsorhead against all third-party claims asserted against Sponsorhead due to (i) User Data, (ii) user actions, (iii) violations of laws or third-party rights, (iv) disputes between users, including reasonable costs of legal defense.

25.2 Sponsorhead will inform the User of such claims and enable the User to conduct the defense where reasonable.

26. Data backup

26.1 Sponsorhead may create backups on a best-effort basis. There is no guarantee regarding backup intervals, completeness or restorability.

26.2 The User is obliged to make its own backups and exports at reasonable intervals.

27. Liability

27.1 General rule. Sponsorhead is liable to the User only for damages caused intentionally or by gross negligence.

27.2 Essential contractual obligations. In case of breach of essential contractual obligations, the fulfillment of which enables proper performance of the contract in the first place and on the observance of which the User may regularly rely, Sponsorhead is also liable for slight negligence, but only for the typically foreseeable damage and limited in amount pursuant to 27.4.

27.3 Non-excludable liability. Unaffected remain:

  • Liability for personal injury (injury to life, body, health),
  • mandatory liability under the Product Liability Act,
  • other mandatory statutory liability provisions that cannot be waived by contract.

27.4 Liability cap. To the extent permitted by law, Sponsorhead’s liability – irrespective of legal grounds and for all claims in total – is limited to the fees actually paid by the User in the last 12 months prior to the occurrence of damage (subscription and transaction fees), however at most EUR 25,000. This cap also applies in cases of breach of essential contractual obligations pursuant to 27.2.

27.5 Exclusion of indirect damages. To the extent permitted by law, liability is excluded for:

  • loss of profit,
  • indirect damages and consequential damages,
  • production downtime,
  • pure financial losses arising from third-party contracts between users,
  • damages due to actions of third parties (including other users) for which Sponsorhead is not responsible.

27.6 Data loss. In the event of data loss, Sponsorhead is liable – if at all – only for the typical restoration effort that would have arisen with proper and regular data backups by the User. Liability for data loss due to missing/unsuitable backups by the User is excluded to the extent permitted by law.

27.7 Third parties/Stripe. Sponsorhead is not liable for disruptions and damages resulting from services of third parties (in particular Stripe) unless Sponsorhead caused them intentionally or with gross negligence.

27.8 Limitation period. Claims for damages by the User are time-barred – to the extent permitted by law – within 12 months from knowledge of the damage and the damaging party, and in any case no later than 24 months after the damaging event. Personal injury and mandatory statutory claims are excluded from this limitation.

28. Warranty; duty to inspect and give notice

28.1 Sponsorhead provides the Platform “as is”. Any warranty for specific characteristics, availability or error-free operation is excluded to the extent permitted by law.

28.2 Where Section 377 UGB applies, the User must inspect services without undue delay and notify defects without undue delay; otherwise claims are excluded to the extent permitted by law.

29. Set-off, retention

29.1 The User may only set off claims that are undisputed or finally adjudicated.

29.2 Rights of retention exist only for undisputed or finally adjudicated claims and only insofar as they arise from the same contractual relationship.

30. Force majeure

30.1 Sponsorhead is not liable for performance disruptions due to force majeure (e.g. natural disasters, war, governmental measures, strikes, telecommunications/hosting outages) provided Sponsorhead is not responsible for them.

30.2 The affected party will inform the other party without undue delay about the start and expected duration and will take reasonable measures to mitigate damages.

30.3 If a force majeure event lasts longer than 60 days, each party is entitled to terminate the contract extraordinarily with effect at the end of the month.

31. Changes to the GTC and prices

31.1 Sponsorhead is entitled to change these GTC if there is a factual reason for doing so, in particular:

  • Adaptation to changes in law or case law,
  • Security or abuse prevention,
  • Technical further development of the Platform,
  • Expansion/change of the service or pricing model,
  • Closing of regulatory gaps.

31.2 Sponsorhead will inform the User of changes in text form at least 30 days before they take effect and make the amended GTC accessible.

31.3 The User may object to the changes until they take effect. In that case, Sponsorhead is entitled to terminate the contract effective upon the changes taking effect; fees paid in advance will be refunded pro rata insofar as the service has not yet been provided for the period after the effective date.

31.4 If the User does not object within the period and continues to use the Platform after the changes take effect, the changes are deemed accepted insofar as legally permissible in B2B.

31.5 Changes that are exclusively beneficial or only formal adjustments (e.g. contact data) may be made without a right to object, provided no material disadvantages arise.

31.6 Sponsorhead is entitled to change prices/fees if there is a factual reason (in particular cost increases, expansion/change of the service or pricing model, market-standard adjustments, changed charges/taxes). Sponsorhead will announce price changes in text form at least 30 days before they take effect. The User may terminate until the effective date; fees paid in advance will be refunded pro rata insofar as the service has not yet been provided for the period after the effective date.

32. End of contract, data retention, deletion

32.1 After the end of the contract, User Data will be retained for 3 months (e.g. to process open matters, billing, evidentiary purposes), unless statutory retention obligations require longer storage or longer storage is necessary for legal enforcement/defense (e.g. limitation periods, disputes, chargebacks).

32.2 After expiry, User Data will be deleted or anonymized unless statutory obligations prevent this.

32.3 There is no entitlement to data export. Sponsorhead may, at its discretion, offer export options.

33. Data protection, processing on behalf

33.1 The currently valid privacy policy of Sponsorhead applies (separate document).

33.2 Where Sponsorhead processes personal data on behalf of the User, a data processing agreement (DPA) applies (separate document). In case of conflict, the DPA and these GTC prevail in their respective subject matter.

34. Priority, entire agreement

34.1 These GTC, together with the chosen tariff/plan, any service descriptions and any additional agreements expressly agreed in writing (e.g. SLA, enterprise contract), constitute the entire agreement between Sponsorhead and the User.

34.2 In case of contradictions, the following order of precedence applies: (1) individually agreed additional agreements in writing, (2) tariff/plan/service description, (3) these GTC, (4) supplementary rules of use/TOS.

35. Governing law, jurisdiction, assignment, final provisions

35.1 Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods.

35.2 Place of jurisdiction is Vienna, insofar as legally permissible.

35.3 The User may assign rights and obligations under this contract only with Sponsorhead’s prior consent. Sponsorhead is entitled to transfer rights and obligations to affiliated companies or in the course of a business transfer.

35.4 Amendments and additions to this contract must be made in text form unless a stricter form is mandatorily required. This also applies to deviating from the text-form requirement.

35.5 Should a provision of these GTC be or become invalid in whole or in part, the validity of the remaining provisions remains unaffected. In place of the invalid provision, a valid provision shall be deemed agreed that comes closest to the economic purpose.

TOS / Acceptable Use Policy

Sponsorhead GmbH (B2B)

Effective date: 9 January 2026

These rules of use ("TOS") supplement Sponsorhead GmbH’s GTC. In the event of contradictions, the order of precedence pursuant to Section 34 of the GTC applies.

1. Purpose and principle

1.1 The Platform may be used exclusively for lawful business purposes within the scope of the GTC.

1.2 Users bear full responsibility for their conduct, communication, offers and content as well as compliance with all laws and third-party rights.

2. Prohibited content and actions

2.1 It is prohibited to publish content or perform actions that:

  • are unlawful (in particular criminally relevant)
  • infringe third-party rights (in particular trademark, copyright, personal rights, trade secret rights)
  • are misleading, fraudulent, deceptive or unfair
  • constitute spam, chain messages or mass unsolicited outreach
  • exploit or spread malware, malicious code or security vulnerabilities
  • endanger or impair the Platform, systems or data of Sponsorhead or third parties

2.2 It is prohibited to:

  • use the Platform to circumvent fees (see Sections 15–17 of the GTC)
  • circumvent or manipulate identity or security checks (e.g. KYC/AML)
  • access the Platform in an automated manner (bots, scrapers) except via expressly documented and authorized APIs and within the applicable limits
  • use, share or disclose third-party accounts or access credentials
  • operate the Platform as a service provider for third parties ("service bureau"), resell it or white-label it

3. Marketplace-specific rules

3.1 Users may only post offers/requests they are authorized to publish and that are truthful.

3.2 Users commit to fair, factual communication. Harassment, threats or targeted disinformation are prohibited.

3.3 Users may not disclose confidential information of other users without authorization.

4. Reports and measures

4.1 Sponsorhead may accept tips/reports regarding alleged violations. There is no entitlement to processing or a result.

4.2 In the event of suspicion or determination of a violation, Sponsorhead may, at its reasonable discretion, in particular:

  • remove or block content
  • restrict functions
  • temporarily or permanently suspend user accounts
  • terminate the contract extraordinarily
  • assert fee, contractual penalty and/or damages claims

4.3 Sponsorhead may request reasonable information/evidence for clarification. Users must cooperate to the extent reasonable and legally permissible.

5. No duty to monitor

5.1 Sponsorhead is not obliged to proactively monitor or review content or user activities unless legally required.

6. Changes to the TOS

6.1 Sponsorhead may amend these TOS for a factual reason, in particular for abuse prevention, security or due to legal changes. Changes will be announced in text form; otherwise Section 31 of the GTC applies mutatis mutandis.